What does "free for development stores" mean?
Custom Fields is automatically free for stores that are created as "Development Stores". When the app is installed on a development store, Shopify identifies the store to us as an "affiliate". You can use the app for free while developing on this type of store. Charges will begin when the store launches.
Shopify Plus customers can use the app for free on QA and development stores, however, Shopify does not currently identify these stores programmatically. In this case, you must have one paying Shopify Plus store. Once you have a paying store, contact us to manually mark your QA and development stores as free.
If your situation is not listed above, we cannot support it. For example, if you're paying for a Shopify subscription while you develop your store, you'll need to pay for a Custom Fields subscription as well. This is because we have no means of being notified that your development store has launched so that billing can begin. Due to the volume of customers, we cannot track this information manually.
Do you offer discounts for multiple stores or for Shopify Plus customers?
No, but the app can be used in Development Stores for free.
Can you extend my trial?
We do not have any systems in place to change trial periods for individual customers. Consider using a Development Store to extend your trial indefinitely. Not all apps support Development Stores but Custom Fields does.
I get a refund?
Billing is entirely through Shopify. We have no means of granting refunds.
Can you cancel my account for me?
We cannot cancel accounts for customers. Shopify does not allow us access to do this for you. Instead, you'll need to handle this yourself. For help, check out Shopify's user guide, https://help.shopify.com/manual/apps/working-with-apps#uninstall-an-app