What does "free for development stores" mean?
Custom Fields is automatically free for stores that are created as "Development Stores". When the app is installed on a development store, Shopify identifies the store to us as an "affiliate" and does not charge you for this type of store. You can use the app for free while developing on this type of store. Charges will begin when the store launches. "Launch" means when you begin paying Shopify for your store.
Shopify Plus customers can use the app for free on QA and development stores, however, Shopify does not currently identify these stores programmatically. In this case, you must have one paying Shopify Plus store. Once you have a paying store, contact us to manually mark your QA and development stores as free.
If your situation is not listed above, we cannot support it. For example, if you're paying for a Shopify subscription while you develop your store, you'll need to pay for a Custom Fields subscription as well. This is because we have no means of being notified that your development store has launched so that billing can begin. Due to the volume of customers, we cannot track this information manually.
How does billing work with Shopify Plus stores?
Each live store under your Shopify Plus subscription needs a separate subscription to Custom Fields. We do not offer discounts for multiple stores at this time.
The app can be used for free forever on your Plus store's development or QA environments. Please note, this only applies to Shopify Plus customers.
Please install the app on any development or test stores you'd like to use it on. Select the version/plan you want to use. Accept the charges. Submit a ticket with the myshopify URLs to your paying store and any dev or test stores. We will remove the ongoing charges.
Can you extend my trial?
We do not have any systems in place to change trial periods for individual customers. Consider using a Development Store to extend your trial indefinitely. Not all apps support Development Stores but Custom Fields does.
I get a refund?
Refunds are granted through Shopify on a case-by-case basis.
Can you cancel my account for me?
We cannot cancel accounts for customers. Shopify does not allow us access to do this for you. Instead, you'll need to handle this yourself. For help, check out Shopify's user guide, https://help.shopify.com/manual/apps/working-with-apps#uninstall-an-app